Cancellation & Refund Policy

At Milan AI (https://milanai.io), operated under Study Notes 365, we strive to deliver an exceptional AI-guided learning experience for professional commerce students (CMA, CA, CS). This policy outlines the terms and conditions governing order cancellations, token purchases, digital material downloads, and refunds in compliance with Indian consumer protection guidelines and Cashfree Payment Gateway standards.

1. Digital Goods & Service Nature

Milan AI provides non-tangible, irrevocable digital services, including:

• AI Token Packs: Digital credits consumed for asking doubts, generating mock tests, and analyzing answer scripts.
• Single Paper Downloads / Unlocks: Micro-transactions (such as ₹2 PDF paper downloads or solutions).
• Ranker Subscriptions: Periodic access passes (e.g., ₹299 monthly plans) providing elevated token quotas and features.

2. Cancellation Policy

• Digital Tokens & Micro-Downloads: Due to the instant delivery nature of digital tokens and downloadable resources, completed orders cannot be cancelled once tokens are credited to your account or files are downloaded.
• Subscriptions: You may cancel an active subscription at any time prior to the renewal date. Upon cancellation, your subscription will remain active until the end of the current paid billing cycle, and no further recurring charges will be incurred.

3. Refund Policy & Eligibility

We provide full or partial refunds under the following specific circumstances:

• Payment Deducted but Tokens Not Credited: If money was debited from your bank account, card, or UPI via Cashfree Payments, but tokens were not credited within 30 minutes due to technical latency or gateway timeout, our system initiates an automated reconciliation. If not resolved, a full refund will be processed.
• Duplicate Transactions: If you were accidentally charged twice or more for the exact same order or token pack, the duplicate amount will be refunded upon verification.
• Technical Service Failure: If an unforeseen technical glitch on Milan AI prevents you from utilizing purchased services for more than 48 consecutive hours after purchase, you may request a refund or equivalent credit adjustment.

*Note: Refunds are not provided for tokens that have already been consumed for AI queries, mock evaluations, or downloaded study materials.

4. Refund Processing Timeline

Once your refund request is verified and approved:

• Processing Time: Refunds are initiated by our billing team within 24 to 48 business hours.
• Settlement Timeline: The refund will be credited back to your original payment method (Bank Account, Credit/Debit Card, UPI, or Net Banking) via Cashfree Payments within 5 to 7 business days, subject to your bank’s processing policies.

5. How to Request a Refund

To request a refund or report a billing dispute, please contact our support desk with the following details: